BOOTS Automation™

A WhatsApp AI agent that answers from your business knowledge — and knows when to hand over

Customers message at all hours and ask the same questions in a hundred different ways. The AI agent handles the repeatable part and gives your team the conversations that matter.

Quick answer

BOOTS Automation lets you run an AI agent on your WhatsApp business number. It answers customers from your own knowledge base, asks qualification questions, books appointments and hands conversations to your team in a shared inbox when a person is needed. You choose the AI provider and connect it with your own API key.

Benefits

  • Answers from your information

    FAQs, documents, product catalogs and live spreadsheets become the agent's knowledge base.

  • Human handoff built in

    The agent passes conversations to team members in the shared inbox with full history.

  • Works beyond WhatsApp

    The same inbox covers Instagram, Messenger, Telegram, TikTok, SMS and email.

  • Transparent

    Every AI reply is visible to your team.

Use cases

  • Pre-sales questions

    Prices, availability, locations and requirements, answered from your knowledge base.

  • Lead qualification

    Need, timing and budget range collected before a salesperson joins.

  • Bookings

    Appointments, viewings or demos scheduled against your calendar.

  • After-hours support

    Common questions answered at night; the rest queued for the team.

How it works

  1. 1

    Connect your WhatsApp business number

    Through the WhatsApp Business Platform.

  2. 2

    Add your knowledge

    Upload FAQs and documents or connect a spreadsheet or product catalog.

  3. 3

    Set instructions and handoff rules

    Tone, topics the agent may handle, and when to involve a person.

  4. 4

    Go live on one flow and review

    Watch real conversations in the shared inbox and refine.

Features

  • Knowledge base (RAG)

    Grounded answers from your content.

  • Visual flow builder

    Combine buttons and AI steps in one journey.

  • CRM pipeline

    Contacts, tags, attributes and deals from conversations.

  • Appointment booking

    Google Calendar sync with video links.

Integrations

  • ALSHOHAB AI engine

    Conversations can be handed to the ALSHOHAB automation engine over signed requests for AI replies, buying-intent detection and lead scoring, with human takeover respected.

  • Google Calendar

    Appointment booking with calendar sync and video meeting links.

  • Google Sheets

    Import contacts and use your sheets as a knowledge source.

Frequently asked questions

Is using an AI agent on WhatsApp allowed?

Yes, when the AI serves your own business — answering about your products and services, bookings and support. Meta's terms bar general-purpose AI assistants offered as the product itself.

Do I need a developer?

The agent, knowledge base and flows are configured in the BOOTS Automation dashboard. Connecting the WhatsApp Business Platform follows Meta's onboarding.

Can I review what the AI says?

Yes. Every message, including AI replies, appears in the shared inbox.

Topic:WhatsApp Automation for Business

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